New patients
What happens between getting in touch and sitting in our chair.
Five short steps. No hidden fees, no pressure to commit on the phone, and no five-minute first appointments. If you've had a bad experience at a dentist recently, this page is also for you.
- 01
Get in touch
Call reception or send the contact form. Tell us briefly what you're after — a check-up, an opinion on a specific tooth, or a longer treatment plan you've been quoted elsewhere.
- 02
We'll find you a slot
Most new patients are seen within 1–3 weeks for a non-urgent first exam. Toothache or a broken tooth — we'll always try to fit you in faster, often the same week.
- 03
The first appointment
Allow 30–45 minutes. Full medical and dental history, examination of every tooth and the soft tissues, X-rays where indicated, and the start of a written plan.
- 04
A plan in writing
We post or email a written plan that lists what we found, what's recommended, what's optional, and what each step costs. Take your time with it — there's no pressure to book on the day.
- 05
Choose how you'd like to pay
Pay-as-you-go for occasional patients. The Mouthpeace Practice Plan if you'd rather have routine care covered by direct debit. Either route is fine; we'll explain both at the appointment.
Anxious about the dentist?
You're not the first. You won't be the last.
A meaningful share of our patients describe themselves as “dental phobics” — often after a bad experience as a child or a long gap between appointments. We don't treat that as awkward. We treat it as the most important thing to know about you.
For most patients, time and a calm chair-side manner is enough. For those who need more, we offer oral and IV sedation — supervised by clinicians trained specifically for it. Tell us at the first call. We'll plan around it.